The lifeguards deserve a medal...

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The lifeguards deserve a medal...

Postby DorneyDiva » Wed Aug 06, 2008 6:52 pm

We went to the park this past Sunday and it was mobbed like I have never EVER seen it in all the years we've been going. Not only was it mobbed, a large portion of the guests were rude and ignorant and obnoxious. I was disgusted. I have never encountered such behavior from guests. They were yelling at guards, disregarding any and all rules of safety and ignoring common courtesy. You could see that the guards were flustered but they all continued smiling and being as professional as they could be. At one point I saw 15 guests deliberately blocking the exit to Riptide Run DEMANDING tubes. Of course no one could exit the pool to give them a tube and they refused to move or listen to the guard's directions. On the lazy river, one guy actually pushed a guard out of the way to get a tube...and yes, he was budging in line to do so.

I apologized to each and every guard we came in contact with for the fact that they had to put up with such awful treatment. And since there are employees here too, just let me say I am sorry that the masses on Sunday really sucked.

Is there anything that can be done about these antics? I know it is hard to stay staffed and to have supervisors everywhere, but darn, these idiots should be ejected from the park...
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Re: The lifeguards deserve a medal...

Postby Yoshi » Wed Aug 06, 2008 9:07 pm

I have heard a lot of negative reports about the way the crowds are on the weekends in the summer, especially this season. If this is how weekends in the summer usually are, I'm glad I only go to the park on weekdays. I see occasional line cutting on the weekdays but that is the worst it gets.
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Re: The lifeguards deserve a medal...

Postby PepsiFan01 » Thu Aug 07, 2008 9:18 am

Most employees in the Park will tell you that Sunday is the worst day for that type of behavior. I was amazed by the things I used to encounter on Sunday nights. Security was constantly battling problems everywhere, South Whitehall was parked outside, and guests were demanding, pushy, very rude. Many of the problems came from the mass bus trips from the cities unfortunately. I would take Saturdays over Sundays anyday and Saturday crowds were always worse. The people were "better" on Saturdays.

Sorry you had such a rough time Dorneydiva. It was nice of you to talk to the lifeguards. There is only so much they can do to control crowds like that and I am sure they were flustered. It is good to know they remained professional in the face of that.
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Re: The lifeguards deserve a medal...

Postby HauntfanDP » Thu Aug 07, 2008 12:51 pm

Its a shame the way people cant use simple manners towards the park employees. I mean, its not dinner at Buckingham Palace, but manners should be used wherever people go, including dorney or any amusement park. And its also a shame that the lifeguards are just doing their job and have to deal with rude people on top of that. Hopefully things wont be as bad with crowds in the future weekends.
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Re: The lifeguards deserve a medal...

Postby MozzMarr86 » Sun Aug 10, 2008 11:27 pm

DorneyDiva wrote:Is there anything that can be done about these antics?


Go during the week. Problem solved.
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Re: The lifeguards deserve a medal...

Postby DorneyDiva » Tue Aug 12, 2008 6:30 pm

Oh I know that weekdays are better, my question was meant as a "what can be done about this for the guards" type of thing...it really was ridiculous. And unsafe.
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Re: The lifeguards deserve a medal...

Postby MozzMarr86 » Tue Aug 12, 2008 8:08 pm

A: Nothing.

What would Dorney do without it's clientele from New York, Philly, and Trenton? Of course they don't know how to behave in public, but they're a good part of the reason the park makes as much as it does in any given season. We need them just as much as they want us, and there's nothing anyone is going to do about it. Whammy for Dorney!
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Re: The lifeguards deserve a medal...

Postby PepsiFan01 » Wed Aug 13, 2008 7:39 am

Yes unfortunately this falls into the "That's just the way it is" category.
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Re: The lifeguards deserve a medal...

Postby alfundo » Thu Aug 21, 2008 10:48 am

I see this as a snowball effect. Word gets out that the staff at Dorney can't/won't control the crowds so people that may ordinarily want to visit the park are put off by this and spend their entertainment dollars elsewhere. This is compounded by park employees telling visitors to "go during the week" and calling guests "borderline functionally retarded".
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Re: The lifeguards deserve a medal...

Postby dorneydude » Wed Sep 03, 2008 12:01 am

I have an idea. Find a supervisor with some b@lls, grab one of these idiots, escort them from the park and back to their bus. No doubt one of their chaparone's will be found and need to sit with them. That should shake things up. I doubt DP would loose any business either...where else can they go this cheap that puts up with so much crap. The park really should ask itself how negative national publicity will affect its bottom line when something really bad happens or someone gets hurt.

I am sooooooooooooooo glad I did not come on a weekend to WWK. Sad though I can only get in a couple of hours at WWK after work during the week....its a great place when the civilized folk are attending.
---the ORIGINAL DorneyDude
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Re: The lifeguards deserve a medal...

Postby MozzMarr86 » Wed Sep 03, 2008 12:46 am

Okay, dorneydude. Whatever you say.
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Re: The lifeguards deserve a medal...

Postby phillydude » Wed Sep 03, 2008 12:24 pm

dorneydude wrote:The park really should ask itself how negative national publicity will affect its bottom line when something really bad happens or someone gets hurt.


... or when someone sues for discrimination when they are removed from the park, or a boycott with picketers goes up out front because certain groups are being treated "unfairly."
How would you feel if you had a plate of fresh hand-cut french fries and wanted ketchup but instead I threw a dog turd on top of them and said, "It's better than nothing?" - modernphoenixv2

People have to eat. - Dick Kinzel
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Re: The lifeguards deserve a medal...

Postby Yoshi » Wed Sep 03, 2008 12:45 pm

Sadly that is the truth, I remember 2 years ago there were 3 kids cutting in line for Talon to meet up with their friends, the guard in line saw them and made them go to the back of the line. I hear the kids say they were stopped because of their race. They tried it again and were either thrown out of line or hopefully the park but I could definetly see people crying discrimination even if discrimination had nothing to do with it. Even at work years ago a cashier was caught stealing money, he was fired and he claimed he was fired because of his race and that was clearly him pulling the race card but in a waterpark I could see people saying others were misbehaving (whether it was true or not) and they were only thrown out of the waterpark because of discrmination.
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Re: The lifeguards deserve a medal...

Postby MozzMarr86 » Wed Sep 03, 2008 6:21 pm

On the whole, supervisors both in Dorney and Wildwater Kingdom do an excellent job in making sure guest situations don't get out of hand. Often, complaints about supervisors stem from the simple fact that they did not do what the guests wanted them to do, not that they didn't uphold the park's policies.

I've been called discriminatory, racist, fascist...you name it, I've probably been called it. People just use that as an excuse to try to get you to either go back on the decision you've made (upholding park policies) or to get something out of the park such as a refund. I doubt that people try to take action outside of the park such as suing them. And even if they do, the company has very good lawyers who I'm sure can make those suits go away.

We're not going to get picketers at the park any time soon, and I doubt that any law suit based on discrimination will ever make national news no matter which party wins the case.

The unfortunate fact of the matter is that nothing worth noting is going on with guest incidents because they are in fact being handled properly. I'm not saying that incidents don't occur that aren't handled properly, but those are so few and far between that its relatively unnoticeable. And as far as discrimination is concerned, there is probably never going to be a case that's going to make the park change any of its policies.

I've said it before and I'll say it again: Nothing is going to change.
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Re: The lifeguards deserve a medal...

Postby phillydude » Wed Sep 03, 2008 7:31 pm

MM, I hope you realize that I was pointing out the incredulousness of an incident making national news because a guest at DP butted in line or someone took a tube from over the fence in a WWK queue, and not that any of the things I suggested in jest would actually cause a blip on the radar.
How would you feel if you had a plate of fresh hand-cut french fries and wanted ketchup but instead I threw a dog turd on top of them and said, "It's better than nothing?" - modernphoenixv2

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